Honeydew’s call centre partner entered for record number of awards

Honeydew’s contact centre partner, Ventrica, goes from strength to strength. Ventrica help deliver Honeydew’s Day-1 Absence Reporting service, which runs on the Engage platform.

Record number of awards for customer service in the last three years

This year Ventrica has already won awards for ‘Best Outsourcing Partnership’ and ‘Best Advisor’ in the London & South East Contact Centre Awards and are up for a record five awards in the European Contact Centre and Customer Service Awards that are announced at the end of November.

Ventrica expands its operation

What makes Ventrica’s success in quality all the more impressive is the fact that this level is maintained along with high growth. The company is expanding fast and has just opened a second contact centre in Southend-on-Sea.

Ventrica founder and managing director, Dino Forte commented, “After seven years we’ve come a long way from a standing start to become one of the town’s major private employers. The second centre forms part of our on-going strategy to support our sustainable growth moving forward, yet still maintain our family, medium-sized feel. In addition the second site dramatically improves our disaster recovery capability.”

Dino added, “The new space, which is still to be named, will immediately support the increase in business we have seen this year as well as provide us with additional capacity over the next couple of years. Everything we do is focused on looking after our people who in turn provide a great service to the end customers.”

Super-resilience for customers

As well as nearly doubling its overall space the new facility that is spread across two floors offers customers super-resilience with two x 10 GB fibre links and a 2 GB line of sight wireless connection based on the roof of each building, linking the two sites.

We’ll be reporting back at the end of November with the results of the European Contact Centre and Customer Service Awards!